Feedback 2.0 has been enabled on many eBay sites around the world and buyers and sellers are exploring with interest, although by no means with universal approval. In fact this is one of the most hated changes on eBay I’ve ever known!.
The detested Detailed Seller Ratings are of course enabled, time will tell how many buyers leave them, and whether in general they prove to differentiate sellers. I still suspect buyers will in time start to leave four out of five – anyone that’s filled out ranking surveys will recognise that it’s not the norm to leave the highest score available.
The page is particularly badly laid out, in fact it just looks a mess with new sections squeezed in. It’s a shame they didn’t get the guys that designed the new eBay.co.uk home page to lay out the new feedback view. Useful links to About Me, Trading Assistant, reviews and guides and ID History being hidden on a drop down menu. Strangely they’ve added a “View Item” link, but haven’t bothered to make the item title or number clickable. The page is also much longer as each feedback now takes two lines instead of one. Finally some of the fonts on the page have been reduced in size, and the detailed seller rating box dwarfs the size of the recent feedback ratings.
Of course Cobb also promised it would be “introduced, monitored, tweaked and only when running smoothly and any ill effects ironed out introduced on the North American site“. In other words he doesn’t care less about International markets. Feedback was the one thing that set eBay apart from other sites, now eBay have trashed it we might as well be selling on Amazon for those that know what a joke feedback there is.
It’s a sad day for eBay, in trying to improve something that was working they’ve ruined the one unique feature that set the site apart. 🙁