eBay have today enabled Postage Labels on the site, but unfortunately the way it’s implemented has spoilt the workflow for many sellers.
The drop down, in My eBay, used to helpfully display the next natural action in the sales process. For example when you were waiting for a payment the top action would be “Mark as Payment Received”. In awaiting postage it would be “Mark as despatched”, and if you selected the “Awaiting Feedback” view it would be “Leave Feedback”.
eBay in their wisdom have decided that regardless which view you select the top and only link you can click without selecting the dropdown is “Print Postage Label”. Having to click on the drop down before selecting the natural action slows the sales work flow down – there appears no option to disable postage labels in eBay.
Whilst this might be great advertising for their new service for professional sellers it’s a real pain. Most sellers will already have postage arrangements either with their own ParcelForce or courier contract and often a PPI account with Royal Mail. They will not want to use eBay postage labels which incidentally offer no discount on Royal Mail prices (a PPI account gives significant postage savings).
In PayPal if you wish to remove the postage options you simply click on “Auction Tools > Postage Preferences” and uncheck all the options. Sellers need a similar facility to disable postage options in eBay.
Finally the help pages on eBay.co.uk refer to the US postal service and UPS. Not really a lot of help for sellers in the UK! 😉