Postage labels create more work for sellers

No primary category set

eBay have today enabled Postage Labels on the site, but unfortunately the way it’s implemented has spoilt the workflow for many sellers.

Drop Down ViewThe drop down, in My eBay, used to helpfully display the next natural action in the sales process. For example when you were waiting for a payment the top action would be “Mark as Payment Received”. In awaiting postage it would be “Mark as despatched”, and if you selected the “Awaiting Feedback” view it would be “Leave Feedback”.

eBay in their wisdom have decided that regardless which view you select the top and only link you can click without selecting the dropdown is “Print Postage Label”. Having to click on the drop down before selecting the natural action slows the sales work flow down – there appears no option to disable postage labels in eBay.

Whilst this might be great advertising for their new service for professional sellers it’s a real pain. Most sellers will already have postage arrangements either with their own ParcelForce or courier contract and often a PPI account with Royal Mail. They will not want to use eBay postage labels which incidentally offer no discount on Royal Mail prices (a PPI account gives significant postage savings).

In PayPal if you wish to remove the postage options you simply click on “Auction Tools > Postage Preferences” and uncheck all the options. Sellers need a similar facility to disable postage options in eBay.

Finally the help pages on refer to the US postal service and UPS. Not really a lot of help for sellers in the UK! 😉

4 Responses

  1. Talking about PPI, those with PPI accounts who currently use royal mail paper dockets will need to start making moves to RM’s online docket creating software (Epro?) as the paper-based system is due to be retired early 2008.

    RM has put the original deadline back [to the begining of 2008] to allow PPI account holders more time to convert and train staff.

  2. WHY have they removed the “mark as dispatched” etc. stuff from the order details page? This is a complete pain in the arse X-(

  3. Because they haven’t a clue how sellers use the site and didn’t ask what the impact on sellers normal workflow would be. It’s great to introduce new features, but NOT when it affects the useability of the site 🙁


Parcelforce photo on delivery now available

Parcelforce photo on delivery now available

Parcelforce network

Parcelforce network to merge with Royal Mail

Parcelforce retail prices from April 23

Parcelforce retail prices from April 23


Small businesses lose £1000s due to strikes


No Next Day Pre-Christmas Delivery from most carriers

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.


Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars