Great news today for prolific buyers! From Monday eBay.co.uk are starting trials of phone support with their top buyers who frequently spend on the site. eBay have been increasing the amount of support available to top sellers with the recent introduction of phone support for Silver PowerSellers and Account Managers for Gold, Platinum and Titanium PowerSellers. It’s great to see them starting to address buyer support.
Initially phone support and priority e-mail handling will be made available for some of the top buyers as a trial. If this proves a success it will be rolled out to more top buyers over the coming months.
Top Buyer support will be available at the same times as the PowerSeller phone support – Monday to Friday, 9am-6pm and Saturday, 11am-5pm.
The service will go live on the morning of Monday 30th July and initially it will be by invitiation only to a selected group of buyers. Buyers selected for the trial will receive more details in the next few days.
This is a move that should be welcomed by all sellers, without buyers we’d have no one to sell to . Anything that helps prolific buyers buy more has to be good for business.
3 Responses
cant quite work out why ebay dont push their skype service more
for phone support,
and I am all for anything that attracts or helps buyers whatever it may be
I would have though that the people who need the support are people who are new to eBay. Top buyers are likely to know how the system works and therefore not in need of much help….
Hi Trevor…. you could say the same about sellers and remove all PowerSeller support and give it to new sellers instead…. 😛
I guess it’s about priorities and available resources….