If you look at the bottom of any eBay listing you’ll see a “Report this item” link. It enables you to easily report an item, but it doesn’t work!
Firstly the whole “Report this item” flow is flawed, you click to report an item, select the reason for reporting it and end up at a help page which endeavours to assist you decide if the report is valid. Hidden away at the bottom of that page is a tiny “email us” link, and you have to click that to actually transmit your report to eBay. Many quit at this stage thinking they’ve successfully reported the listing and wonder why no further action is taken.
For those that are successful and email the item number to eBay you’d expect them to be grateful for keeping the site a safe and secure place to do business. Not so! The next thing you’ll receive is an email which ends
Now forgive me if I’m wrong, but I actually used eBay’s form as supplied by the report this item link. There’s not a lot a user can do except not actually use that link. It’s down to eBay to change the destination of emails if they’re ending up in the wrong email queue at support!
The “Report this item” link has been live on eBay UK since January, it’s taking them a long time to realise they’ve implemented it incorrectly. I wonder just how many emails they’ve sent out telling people not to use it?