There have been some interesting discussions regarding feedback since eBay started to include neutrals as negatives in their seller non-performance criteria. eBay are still insisting that a neutral is valid and not the same as a negative, whilst in the next sentence insisting that only a positive feedback is indicative of a satisfied customer.
Inevitably many sellers are assessing the order in which they leave feedback and waiting for buyers to leave feedback first. The reason of course is that if they want the buyer to be wary about leaving negative or neutral feedback in the knowledge it’s likely they’ll get one back. At worst some sellers will routinely retaliate to both negative and neutral feedback with a negative. Often in the past this has been followed with a mutual feedback withdrawal request, to erase the negative from the sellers record. Now eBay are warning that this is not an acceptable practice.
eBay Vice-President of Trust and Safety Matt Halprin in AuctionBytes interview
Sellers need to be aware that eBay are expecting to see more mutual withdrawals of feedback, in fact they’re insisting upon it for sellers that fall under the seller non-performance criteria. At the same time they should be aware that eBay are monitoring sellers to ensure they’re not abusing the feedback system. Sellers should be resolving issues and not blackmailing buyers into mutual withdrawal by leaving retaliatory negative feedback.