Auctionbytes points out something rather interesting about the new Seller Non-Performance policy. eBay’s clarification last week contained an interesting mis-match in the criteria for restriction for low-volume and high-volume sellers.
- Low-volume sellers are given a two week total ban from selling if they reach 5% negatives. There is a two neg minimum for this.
- High-volume sellers are given a 30 day restriction to 75% of their previous sales, and there is a three-neg minimum for this.
My assumption was that low volume sellers with three negs or more would receive the same penalty – the two week enforced holiday. Not so, eBay Support told Ina Steiner:
A low-volume seller could not be restricted with 1 neg – they would need exactly 2 negs. Because of the way we’ve chosen to define this group, if a seller has more than 2 negs, they would not be a low-volume seller, and they would receive the 75% restriction.
So if you’ve had two negs and a total restriction, be sure to phone around the buyers who haven’t left you feedback yet and chase up those negs!