It’s the end of an era for eBay UK this week, as Garreth Griffith steps down as Head of Trust and Safety. Garreth told us “I leave eBay with mixed emotions. On the one hand, I am sad to leave behind a wonderful team of colleagues who have worked hard to create a better eBay experience for our Community. On the other hand, I am not going far – just over to PayPal – where I will have the opportunity to help develop an even more secure product to protect people’s money.”
Garreth’s time at eBay has seen some major improvements to T&S operations within the company and stronger working relationships with law enforcement organisations, as well as ground-breaking industry initiatives like Get Safe Online. There have been big upgrades in the behind-the-scenes technology which protects members, and in education programmes which help them to help themselves. And there are some new initiatives which are yet to roll out.
Garreth’s replacement is Richard Ambrose, who will be familiar to many eBayers from his appearances on various BBC programmes as well as on the eBay message boards. Richard told us, “I’m really looking forward to making eBay.co.uk an even safer place for people to trade, and to involving the eBay community even more deeply in this effort. We promise to be unstinting in our efforts to protect our members from those who try to defraud them.”
We wish both Garreth and Richard every success in their new positions, and we’re looking forward to seeing another entry on the Trust and Safety Blog 😉