Incorrect shipping address issue resolved

CATEGORY: News

Back in September Evan Prytherch contacted TameBay to let us know eBay and PayPal were inserting incorrect addresses into PayPal payments. He had purchased an toner cartridge from a seller he had dealt with previously but the address it was shipped to wasn’t his! It was only when his buyer telephoned him to say he’d had a parcel arrive for Evan that he realised what had happened. If the customer hadn’t remembered purchasing from Evan a few weeks prior he would have been left wondering where his purchase was.

This was a major problem for those it affected, although it was occuring in relatively few instances. Buyers didn’t know why their goods hadn’t arrived, sellers were unaware they’d been presented with the wrong shipping information, and receipients of unexpected goods weren’t sure why they’d received them. PayPal informed us that they had found two issues, one which was rectified fairly quickly but the other took more time to establish exactly what was causing the problem.

eBay and PayPal have today announced that the second issue has now been identified and fixed. Buyers and sellers should now both receive the shipping address information that the buyer selects during checkout.

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