PayPal payment not completed

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My heart always drops when I receive an eCheque payment, but today it did a double flip.

In the forefront of my mind was the recent announcement that PayPal are rolling out Advanced Fraud Protection with tests in the US and Canada. My immediate reaction to receiving an email entitled “PayPal payment not completed yet” was that the tests aren’t meant to be in the UK so why am I receiving an email that states “The payment is currently being processed and shown as “Pending” in your PayPal account. This indicates that the amount has not yet been credited to your PayPal account.”

Of course it’s just the new text for the eCheque email. Sadly there is nothing in the email to state it refers to an eCheque, and nothing to indicate how long it may be until the funds may clear.

Annoyingly, over a month since we first commented , PayPal are still giving a German telephone support number in their emails to UK users.

A confusing message, no mention of eCheques and a foreign telephone number! PayPal really need to pull their socks up and update their communications. More importantly they need to scrap the current eCheque format, or at least allow eBay sellers to block them as an acceptable payment method. My buyer now has to wait until early next month for their payment to clear and their goods to ship, seven to nine working days for clearance is unacceptable and a terrible buyer experience.


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