RM expect to take 4 weeks to clear backlog

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If you were hoping Royal Mail would clear their backlog this week and stem the flow of “where’s my item” emails from your frustrated UK buyers, we have some bad news for you. Powerseller Nettie of Tryacs Treasures received this email from RM just this morning:

Thank you for your recent email regarding the delay to some items you have recently posted.

As you may be aware, we recently experienced industrial action throughout the United Kingdom. The action began on 5 October and continued until 10 October. Unfortunately, anything posted between and since these dates will have been caught up in a backlog.

Everything possible is being done to clear this backlog however, and we expect it to be cleared within a maximum of four weeks from the date they returned to work. Taking this into account, your items should be delivered no later than 10 November. If this should not prove so however, please contact us again so that we can make further enquiries.

i am sorry that my reply cannot be more favourable on this occasion. Please accept my apologies for nay [sic] inconvenience caused and if I can be of further assistance do not hesitate to contact me.

(Bold added by me.) Fingers crossed it’s cleared more quickly than the estimate, and for any buyers watching: your patience will be very much appreciated.

4 Responses

  1. works both ways, sellers need to be understanding too,
    I am waiting for cheques that I am quite certain have been sent

  2. Jesus wept. That means some of my missing mail (case in point ; Dublin to Anglesea – less than 60 miles) could take 35 days to be delivered.

    (Oh and North : I havent processed any NPBS since the strike started. “Benefit of the doubt” central, here….)

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