Many of you are probably aware that on eBay.com the Best Offer function has counter offers available. This basically means that you can negotiate a price with a customer who is interested, if there first offer is a little low.
Now in the Antiques Trade this is so inherent in the culture that to not have it is like setting out a stall at a fair with a big sign saying:
â€œPLEASE DO NOT NEGOTIATE MORE THAN ONCE WITH US, IF YOUR FIRST OFFER ISN’T GOOD ENOUGH, THEN PLEASE LEAVE THIS STALL, WE WILL NOT NEGOTIATE WITH YOU OR DISCUSS OUR DECISION, SO GOOD BYE!â€
Now that makes no sense does it? Yet eBay UK have adopted this sales strategy with their version of Best Offer.
It seems to us that not allowing counter offers is madness of the most incredible kind, the sales leverage they give us on .com is astounding, the results fantastic. This is one reason why eBay.com is so much better than eBay.uk is for selling Antiques and Collectables on.
It is a shame that eBay UK have been so determinedly head stuck in the sand with this one. Is it because they do not really believe that â€œPeople are basically goodâ€, and that to allow this would allow back door transactions offsite? If that is the case, the only thing that a buyer needs to do is send an email, and the off-eBay sale occurs. If this is the reason for eBay UK’s rationale, it seems a shame that their mistrust of their customer base, over-rides a negotiating feature that is second to none on the Internet.
Is this a case of eBay UK’s not seeing the wood for the trees?
So well done eBay.com, for providing such a fantastic feature. A big round of applause!
Thumbs down for eBay UK, (mild booing would be acceptable and probably beneficial at this point).