The “Dispute Console” where buyers and sellers can manage communicate with their trading partners in a formal setting has had a makeover. Now it matches the look and feel of other eBay consoles such as “My Messages“.
The Dispute Console is now split into two logical halves with the ability to report a problem with an item you’ve purchased, or as a seller to report unpaid items. In the tabs below you can track any open disputes in progress.
I still don’t like the term “Dispute” as the title for communications between buyers and sellers. It implies a disagreement whereas in reality many sellers and buyers are only too willing to work together to resolve any trading issues. For buyers there’s nothing quite so antagonistic as getting an “Unpaid Item Dispute” email land in your inbox from a seller, it immediately makes them defensive.
Whilst the Dispute Console is a necessary evil a term such as “Resolution Centre” would be less acrimonious and more descriptive of how the tool should be used.
2 Responses
I dont like how sending an unpaid item reminder turns into a dispute, though its a minor observation,
ebay have it right somewhere as non paying bidders seem to be quite uncommon these days, I can remember when non payers were at least 10% of listings
and a ‘dispute’ that gives a buyer the hump, especially a mutual can mean Ebay still gets its fees.