Back in October we mentioned that buyers were intermittantly unable to pay for eBay purchases with PayPal. I was well aware of this as a PowerSeller friend was unable to pay for a product he’d bought from me but I thought the problem was done and dusted.
Today I received a message on an Unpaid Item Dispute which reads “Sorry about this, I click on the paynow button at the time, but the paypal webpage poped up said the payment details had already expired, and it’s because you cancelled payment method somehow. As a result, I paid and bought another one.”
Of course I hadn’t cancelled any payments through PayPal, it was an issue caused by a PayPal glitch. The result is I’ve lost an order, I have a buyer who could potentially leave negative feedback who is upset that after being unable to pay I’ve opened an unpaid item dispute, and currently I’m out of pocket for the eBay fees.
PayPal is a brilliant payment method when it works, but when a trusted payment method fails buyers naturally lose faith in it. It’s really not a great buying experience. 🙁