Auctionbytes has an extremely worrying story this morning picked up from eBay.com boards, where buyers are reporting they are unable to leave more than 3 stars in feedback. Quoting from just one post, it seems things are pretty thoroughly broken:
Myself, I am getting NO stars, only the questions and a box where the stars should be ,saying about the sellers not knowing who dinged the stars. I tried to move the box so I could leave a seller 5 stars and I could leave none at all.
Some are getting screens where 4 and 5 are covered and it is real difficult to leave a 4 or 5. Somesay their screens are ok. But, there is SOMETHING going on with the stars, and it is bad. Think how many buyers will leave no score, or maybe hit a 1,2, or 3, since they cannot get to the 4 or 5.
We know from previous occasions that when buyers weren’t able to leave positive feedback, only neutrals and negs, they left neutrals for perfectly satisfactory experiences: after all, buyers get lectured on the importance of feedback all the time, so they’re going to do the best they can.
But with DSR stars of just 4 (labelled “satisfactory” under eBay’s system) getting your buyers publically warned that your performance is unsatisfactory, this is a glitch that needs fixing immediately. And the star system needs to be made unavailable until it is.
I’m not so far finding any UK or non-.com users reporting the same glitch, but if you have buyer feedback to leave and can see this problem, we’d love a screenshot. If you can grab one, please mail me.