eBay Australia have announced a change in the way they deal with listings pulled due to policy violations. Previously, these have disappeared from the site altogether, meaning that sellers had to recreate them from scratch (unless they were saved in Turbo Lister or another listing tool). Now, the listings will instead appear in seller’s unsold items list, with an indication that they were cancelled by eBay. The reasons for the listing being pulled and the policy it violated will still be communicated to sellers via email, and they will then have the opportunity to edit and relist the item.
This is a great development by eBay Australia, and we hope it’s rolled out to other eBay sites very shortly. eBay should make the same change to the way they deal with so-called “TKO” removals, where the item was purchased allegedly without the buying account holder’s authorisation. Having these listings disappear, due to no fault of the seller whatsoever, is exceedingly frustrating. eBay have been saying “we are working on tools to allow you to relist your items without starting from the beginning” for months now, and it’s about time those tools became available across all sites.
2 Responses
Nice one.
Same deal just rolled in Italy. Come on, Mark, can’t we have this in the UK?!