Back in January 2007 I sold an item, sadly the buyer failed to pay. There were two things I could do, one was to open an unpaid item dispute and the other was to leave feedback. The unpaid item was opened and closed leaving the buyer with an unpaid item strike. Feedback was never left and there was no response to the dispute as the buyer was suspended.
Fast forward to February 2008 and the buyer had recovered their account, but has just been suspended again. They have contacted me to ask if I’d consider removing the unpaid item strike which still sits on their account. They’ve even offered to pay the eBay fees that I incurred so I won’t be out of pocket – the item was resold to another buyer a long time ago.
This has come up at an interesting time – many sellers are irately insisting that they should have the right to leave negative and neutral feedback for buyers as a warning to other sellers. Time has proven though, that the unpaid item strike I left over a year ago has been far more effective in stopping this buyer buying than a negative feedback would have been.
A year is a long time for an unpaid item strike to still be affecting a buyer, I’m surprised it hasn’t been discounted by eBay after this length of time. Certainly it appears to have impacted them for far longer than any feedback would have done regardless if it was positive, neutral or negative.
The only question that remains is should I remove the strike from the buyers record as requested?