PayPal: Your payment has been refunded

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Buyers paying with PayPal are being sent automated messages informing them that their payments have been cancelled, even though they’ve completed successfully. My inbox is filling up with messages along the lines of “Hi, why has my payment been refunded?”.

Payments are also showing in Selling Manager Pro as pending, but checking in PayPal reveals that they have in fact cleared.

This problem appears widespread, and PayPal are aware of the issue and are working to resolve it. In the meantime we’d recommend you check manually for payments, mark items as paid manually and step up communications with buyers.

3 Responses

  1. I wish they’d post an announcement or something official we can point buyers to. They’ve so trained buyers that all sellers are trying to rip them off and that only eBay/PayPal protect them from evil sellers that when something like this happens, they automatically assume it’s something that the seller has done wrong.

  2. this showing pending though it has actually cleared malarkey

    is ridiculous
    it happens every few months or so for years now

  3. 2 of my buyers were refunded last night.

    I logged in a couple of hours after the auctions closed to see a large tick and a message from ebay saying you have sent a refund; err no i havnt.

    The customers mailed me back saying they thought they sent the payment only to see the payment didnt even leave their accounts!

    Come on ebay/paypal sort something out as im nearly £400 down because of this and the customers are torturing me trying to pay.

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