PayPal Express Checkout supplies wrong country

CATEGORY: Payments News

PayPal users who move country appear to be unable to update their address when they move to a different country. This includes gift addresses and is resulting in purchases from websites being despatched to the wrong country.

Websites that use the Paypal Express flow to collect payment and address information are being presented incorrect information and at least one seller as abandoned it in favour of a third party checkout.

Example of PayPal Express checkout address problem

Correct Address   Address from PayPal Express
Checkout Flow
 
xxxx xxxxxxxx
xxxxxxxxxxxxxxxx
Blackthorn Rd
Sandyford Industrial Estate
Dublin 18
IRELAND
xxxx xxxxxxxx
xxxxxxxxxxxxxxxx
Blackthorn Rd
Sandyford Industrial Estate
Dublin 18
SPAIN

As can be seen sellers unaware of this issue will ship goods to the wrong country.

There appears to be no option to change your country if you move, or are temporarily outside the UK. In fact there’s not even an option to specify a gift address outside the UK, so no buying gifts for relations who live elsewhere. As can be seen the country is hard coded into every new address that you add to your PayPal account.

The only option to correct the address issue is for the buyer to open a brand new PayPal account in the country they want the good shipped to. Sadly this is something outside the sellers control, and buyers appear largely unaware of.

If you use PayPal Express Checkout make sure you double check addresses prior to shipping, and keep an eye out for messages from buyers that are aware of the issue.

7 Responses

  1. The country is and always has been hard-coded in. You can’t change country unless you change your financial details too: i.e. you can’t be registered with PayPal as living in France or Spain but with a UK bank account. eBay delivery addresses can overwrite this, but pretty much nothing else will.

  2. So is that a cunning plan to ensure if I buy a present and send it to you, using a PayPal gift address I have to buy it on eBay rather than a merchants own website? ๐Ÿ˜›

  3. Got to be planets for breaky tho eh?

    Chris, you need to send me another present in the shape of some cards? Just remembering to remind you ๐Ÿ™‚

  4. DBL, you have no idea how good Planets for breaky are when you’ve spent the night with dog and cat wars going on around you ๐Ÿ˜€

  5. Well, if you need any more anytime, due to the fantastic postal system between Derbys (UK) and your place (France) just let me have two weeks notice ๐Ÿ˜†

Comments are closed.

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