PayPal IPN failure entails manual reconciliation

No primary category set

PayPal’s Instant Payment Notification (IPN) system which online merchants use to integrate payment processing to their ecommerce sites had intermittant problems over the weekend.

This bug led to customers having payments taken from their accounts, but no notifications were being passed to the merchant who naturally were unaware and didn’t ship their order.

A TameBay reader reports about 14% of his transactions failed and have had to be reconciled manually. One of the biggest problems for merchants was the intermittant failure which didn’t immediately trigger alarms – If all payments had been affected it would have served as a warning there was a problem and sellers could have reacted more quickly to ensure customers orders were shipped.

According to the PayPal blog the issue has been resolved, and PayPal will be working with merchants to update any outstanding transactions.

RELATED POSTS..

Shopify Amazon Pay to end - Amazon respond with increased reserves

Shopify Amazon Pay to end – Amazon respond with increased reserves

Amazon Disbursements held due to unmet UK business establishment requirements unfreeze disbursements says Minister

Enterprise minister tells Amazon unfreeze disbursements

Amazon Disbursements held due to unmet UK business establishment requirements unfreeze disbursements says Minister

Amazon Disbursements held due to unmet UK business establishment requirements

Ecommerce SNAFU - Swearing & Cancelled Deliveries

Ecommerce SNAFU – Swearing & Cancelled Deliveries

PayPal USD Stablecoin launched pegged to US$

PayPal USD Stablecoin launched pegged to US$

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars