It was only a couple of weeks ago that sellers were recieving emails from their Account Managers advising of unnanounced changes to the Seller Non-Performance Policy (SNP). Today we’ve discovered another significant change courtesy of Eddie from AuctionTrax
The emails sent out at the end of last month advised sellers “If you have any negative or neutral feedback in the last 90 days, I urge you to file a Mutual Feedback Withdrawal form” (My emphasis) as there is now no grace period with a warning if sellers fall foul of SNP.
Now in an unannounced change the time frame has reduced from 90 days, and . This should be good news for high volume sellers who may have the occaisional awkward customer as the previous two month period of feedback will no longer be counted, but for low volume sellers just one or two negative or neutral feedback could be one too many.
A seller’s Buyer Dissatisfaction Rate (BDR) is measured by negative/neutral feedback, low detailed seller ratings and/or Item Not Received complaints. If your BDR rises above 5% in the previous 30 day period it’s likely that you’ll face sanctions, which are likely to include a 30 day suspension.