The new feedback scoring system has finally launched on eBay UK. Despite some Support staff telling sellers earlier this week that neutral feedbacks would not be “counted as negatives”, the formula being used is that announced earlier this year: total positive feedback, divided by total feedback received (positive + neutral + negative). In other words, a neutral will have the same effect on your percentage as a negative does.
Predictably, sellers are up in arms about this. Many – if not most – of us have lost 100% scores that we felt proud of, even if they didn’t exactly pay the bills. Others – “a few sellers”, according to Richard Ambrose – have lost their PowerSeller status due to the recalculation.
Perhaps even more predictably, there is confusion over exactly how the numbers work; here’s a shot of my feedback page this afternoon:
Here’s the reason for the discrepancy. The number shown on the feedback scorecard is all the positive feedback ever received: if a buyer bought ten things in one hit and left ten feedbacks, that counts ten.
But the number for the percentage calculation is the same as the number used to calculate your headline feedback score: if a buyer bought ten things in one hit and left ten feedbacks, that only counts for one. But if that same buyer comes back a week later and buys ten more things and leaves ten more feedbacks, that will count for another one.
For those who don’t trust eBay’s maths, Nick from aff_link("https://stores.ebay.co.uk/iposters-Poster-and-Print-Shop","iposters","iposters","UK"); ?> has provided eBay sellers with a couple of Excel calculators to check what your feedback percentage should be:
eBay Feedback Calculator for Office 2007
eBay Feedback Calculator for Office Pre 2007
And finally, if numbers make you happy, the promised lifetime feedback recalculation seems to be happening at long last, though obviously recalculating several billion feedback isn’t going to be done overnight. My own score jumped 5000 this afternoon, which doesn’t cover all the positives I’ve ever received, but might make me feel a little better about those two terrible neutrals dragging me down 😉
How did it go for you today? Have you lost a cherished 100%, or an even more cherished PS discount? Leave us a comment.