You know what it’s like when you’re packing to go away – there’s always something that needs doing at the last minute and for eBay sellers it’s normally to post one last item for a buyer.
That’s exactly the situation I found myself in yesterday, but it was exacerbated by SMP. My buyer sent an email regarding his purchase instead of using My Messages but the only reference to his purchase was the invoice number and he didn’t email from his eBay registered email address.
SMP is great in a lot of ways but but it’s impossible to search for an invoice number. What’s even worse is that SMP generates invoice numbers based on when you print them out, and if like most you print them when packing they’ll pretty much be in order paid rather than order sold.
Trying to find a sales record via the SMP invoice number is close to impossible. Searching by item number, buyer email, title, sales record, email address and even custom label are all possible – just not by invoice number.
Yesterday it took over 30 minutes to locate an order, a process that should have taken seconds. Not a delay I needed on the day I was flying out to eBay Live! Please eBay, make SMP searchable by invoice number!
2 Responses
Chris, why use invoice number?
We just use record number as invoice number and that is searchable.
That’s not a bad idea, but I still expect if eBay put a facility in for invoice numbers then they should be searchable, otherwise no point having them and they might as well scrap them