In this morning’s keynote speech from eBay Live, Lorrie Norrington promised that a new way for buyers to withdraw feedback left for sellers would be introduced by the end of this year. The announcement was exceedingly short on details of exactly how the new mechanism might work and the timing of its introduction: I rather got the feeling that eBay have decided that something will be done, but haven’t quite decided the details themselves yet.
Minutes earlier, the audience had booed Lorrie as she mentioned eBay’s most controversial change this year, the removal of sellers’ ability to leave non-positive feedback for buyers. Her reaction was upbeat – bring it on, we can take it – and her smile never faltered.
Lorrie revealed that the overall rate of combined negative and neutral feedback has not changed, though Brian Burke, Director of Global Feedback Policy, did say earlier in the week that the balance has changed: more buyers are now leaving negatives rather than neutrals. eBay cite this as proof that their categorisation of neutrals as ‘negatives lite’ is correct, in which case, that’s all the more argument for getting rid of neutral feedback altogether.