PayPal only: eBay vow to fight ACCC draft ruling

eBay Australia have issued a challenging the ACCC draft notice and vowing to fight on.

They have delayed implementation of the PayPal only policy until 15th July, it was scheduled to go live on the 17th June. The increase in Buyer Protection raising the cover to AU$20,000 will still come into effect on the 17th June for Australian buyers who pay via PayPal.

Whether eBay will succeed is anyone’s guess, but it’s looking increasingly unlikely. The ACCC note that over 600 eBay users, half of them buyers, sent in submissions opposing PayPal only and they themselves have “serious competition concerns” if they allowed an exception.

eBay say they hope to “work with the ACCC and hopes to achieve a final outcome which has the safety and security of eBay’s members as its paramount objective” and that they believe “the consumer benefits of this initiative are worth fighting for”.

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"I say to you today, my friends, that in spite of the difficulties and frustrations of the moment, I still have a dream. It is a dream deeply rooted in the American dream. I have a dream that my four children will one day live in a nation where they will not be judged by the color of their skin but by the balance in there paypal account. I have a dream today. I have a dream that one day every valley shall be exalted, every hill and mountain shall be made low, the rough places will be made plain, and the crooked places will be made straight, and the glory of paypal shall be revealed, and all flesh shall see it together. And if America is to be a great nation this must become true. So let freedom ring from the prodigious HQ of eBay. Let freedom ring from the mighty Towers of Paypal. I have a dream" (c) Lex Luther CEO Paypal

whirly • 13th June 2008 •

dream=nightmare?

Josordoni • 13th June 2008 •

Brother Whirly, we feel your pain :-(

Sue Bailey • 13th June 2008 •

Don't be down hearted, I'll be fine guys, plenty of other revenue streams coming into action and plenty in place.(wink) (don't know annoying wink code) or code for a bigger smile :-) lol

whirly • 13th June 2008 •

Interesting to hear that eBay "has the safety and security of eBay’s members as its paramount objective" especially when you read this post in the tamebay forum. It would seem that Paypal, when replying to a customers claim they don't always make sure they are responding to the correct account holder or about the correct claim! https://www.tamebaynew.wpengine.com/forum/viewtopic.php?f=15&t=1081

Store Your Stuff aka Jade • 13th June 2008 •

eBay say they hope to “work with the ACCC and hopes to achieve a final outcome which has the safety and security of eBay’s members as its paramount objective” and that they believe “the consumer benefits of this initiative are worth fighting for”. That is a little bit like King Herod announcing that he hopes to work with Galilee Social Work Department to improve child welfare!

FenLex • 13th June 2008 •

Typical ebay arrogance - they think they can rule in the Australian internet market place! They can't understand buyer concern or seller concern and now even a government body's concern. They think they're above the law. Well they'll soon learne they are not. Pride comes before a fall.

peter wickes • 13th June 2008 •

Thank goodness common sense has prevailed and the ACCC are in agreement with what the majority of us have been saying all along. I want to give my customers choice. If they want to pay with Paypal, that's okay, but if they don't I'd much rather give them other options than lose them as a customer. Why are Ebay pushing the $20,000 Buyer Protection cover so hard? What good is that to any of my customers who are buying items which cost less than $100? And while I'm having my vent, when are Ebay/Paypal going to fix all the bugs and glitches in their system/s? If Paypal actually worked properly then it might (only might, though) be viable as the only payment option. But a lot of the time it doesn't work! Payment notification emails go missing, accounts get frozen for no good reason, payments get returned to buyers. And the latest annoyance - transactions which are given the 'green tick' which means it's all good to sent, get reversed and funds are frozen, usually after the item has already been sent, so the seller has no payment and no item. Wrong, wrong, wrong, Paypal.

Judy Mather • 15th June 2008 •