Last Monday Royal Mail added Post Code Verification for recorded delivery items when despatched at Post Offices around the country. Today Royal Mail spoke to TameBay giving some reasons for the changes and how they will benefit Royal Mail customers.
The change to the Recorded Signed for procedure is to provide full track and trace facilities from the point of sale to the delivery for customers. A key benefit is that shortly the details associated with each scan will soon be passed electronically to Royal Mail for end to end tracking. This will include the destination address, weight, value and barcode number.
For eBay sellers this means in the near future you will be able to provide buyers with tracking numbers with which they can confirm online that a specific Recorded Signed For item has been posted to them. This will be especially useful as a tool for increasing the despatch time DSR – it’s worth highlighting to buyers how quickly you posted their item even if it then takes a couple more days for it to be delivered.
Whilst usiness customers can use the Bulk Posting Certificate (PDF document) and Post Office counter staff will enter address details which will be printed on receipts for occasional users. Sellers who use online postage such as Smart Stamp can use the same manifest for their signed for items and no sellers will need to complete recorded delivery slips in the future.
An addition benefit is that the tracking information will also be available for use by Royal Mail customer services which will speed up the claims process in the rare event a parcel goes missing.
It’s been a week since the new procedure was implemented, for those who use the Post Office how has it affected you? Are you now using the Bulk Posting Certificate? Is it taking less, more or about the same time to process your parcels?