Some nice news for UK eBay sellers in : as of 24th February, DSR reporting will be more detailed, so sellers should be able to see more easily where they’re being marked down by buyers. Reporting improvements should help sellers identify which listings result in high or low DSRs, and there will be new reports dealing with Buyer Satisfaction Ratings.
The new reports will show DSRs based on buyer location, category, date range, P&P and item numbers; it’s this last which is most surprising, as eBay have consistently said that they do not want to make it possible for sellers to identify the DSR scores left by any individual buyer, for fear of some kind of retaliation by sellers who’ve been marked down. Sellers, of course, have argued that as they can no longer leave anything but positive feedback for buyers, there isn’t much we can do by way of retaliation, so we might as well be given the information and allowed to see where our faults may lie. But it’s not clear yet just what level of information will be visible in practice.
As soon as we see the new dashboard roll, we’ll be taking a more detailed look at exactly what new information sellers are being given, and how it might be used.