eBay have made many changes over the last few years and one of the most contentious was to change the way feedback works. Could they (would they?) ever consider scrapping it entirely though?
From a simple Pos/Neut/Neg which everyone understood they introduced feedback withdrawals, DSRs, removed negs/neuts for buyers, canceled feedback from disputes not responded to and now even cancel feedback where the seller isn’t at fault and a failing isn’t called out by the buyer.
Now a story by AuctionBytes has revealed three different screen mock-ups of how a new feedback page could look for certified sellers. First thing to notice is the lack of “100% Positive feedback” and “Read feedback profile” sentences. Next is the URLs of the images, which are titled _NoFeedback_Option1, 2 and 3.
Committing to eBay’s highest standards, fast dispatch and reasonable feedback percentage may be all that a certified seller needs in the future. For these sellers it could be the end of the feedback Detailed Seller Ratings – why would buyers need to see them or rate a seller that always provides fantastic service in the first place?
It will be interesting to see exactly what requirements eBay hold sellers to for them to become “Certified”. It’ll be even more interesting to see the reactions to “No Feedback” sellers if they start appearing on the site.