eBay UK’s head of Trust and Safety, Richard Ambrose, said on Radio 4 yesterday that eBay is to hold payments for tickets “until buyers have what they paid for”. The statement was part of a You and Yours feature on eBay ticket sales from a seller they identified as “M T Promotions”. A number of buyers told the BBC that they had bought tickets for high-profile concerts, but received nothing: You and Yours calculate that around £½ million was paid to this seller – who has now had their eBay and PayPal accounts suspended. eBay told The Sun that buyers would be reimbursed, and that the police had been called in to investigate.
We’ve asked eBay for more details on the new policy: they told us that “this is a big task and something that will take a while to refine the details of and then subsequently launch.” As soon as we have any further details, we’ll pass them on.
The R4 program is currently available on listen again.