I’ve been contacted by several (including some very large) sellers who haven’t made the cut for Top Rated Seller and have seen their sales plummet. Some sellers have missed out literally by a few tenths on just one DSR (Detailed Seller Rating) but because the qualification periods can be up to a year it’ll be many months until old ratings drop outside the 12 month window enabling them to achieve Top Rated Seller status. Higher volume sellers will only have to wait for a maximum of three months before increased service levels are reflected in their DSRs.
On an update announcement this week eBay stated that they are considering throwing these sellers a lifeline. They’ve said “.”
As soon as we hear more news we’ll post updates, but in the mean time best advice has to be to target your lowest DSRs and put strategies into place to continue improving them.
Normally the hardest DSRs to raise are the two postage related ratings and with current industrial action by Royal Mail upping service levels is currently an even bigger challenge than normal. For those that can though there may be a lifeline to Top Rated Seller in the near future.