eBay take buyer complaints process away from PayPal

CATEGORY: eBay News

The new eBay Resolution Process is rolling out this week. Sellers will start to see any buyer claims for items not received or significantly not as described in the eBay Resolution Center, rather than on PayPal.

The biggest change isn’t simply which site the resolution process runs on, it’s that eBay acknowledge that there may be times where both the buyer and the seller are right. In those cases, eBay may absorb the cost to reimburse the buyer without any impact on the seller.

You’ll still need to monitor PayPal resolutions – buyers can still opt to use it if they prefer. Also claims for unauthorised payments will be handled by PayPal Resolutions and if the transaction is with an overseas buyer that’s also likely to be with PayPal until the new eBay resolutions is rolled out world wide.

3 Responses

Comments are closed.

RELATED POSTS..

DeliveryX LIVE - 20th & 21st June

DeliveryX LIVE – 20th & 21st June

Pinterest simplify content creation flow

Pinterest simplify content creation flow

Managing ecommerce delivery in a cost-of-living crisis

Managing ecommerce delivery in a cost-of-living crisis

Amazon AI

Amazon AI to detect damaged goods

Unlock your global selling potential with Wish

Unlock your global selling potential with Wish!

ChannelX Guide...

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Latest

Take a look through a selection of the latest articles on ChannelX

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars