eBay take buyer complaints process away from PayPal

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The new eBay Resolution Process is rolling out this week. Sellers will start to see any buyer claims for items not received or significantly not as described in the eBay Resolution Center, rather than on PayPal.

The biggest change isn’t simply which site the resolution process runs on, it’s that eBay acknowledge that there may be times where both the buyer and the seller are right. In those cases, eBay may absorb the cost to reimburse the buyer without any impact on the seller.

You’ll still need to monitor PayPal resolutions – buyers can still opt to use it if they prefer. Also claims for unauthorised payments will be handled by PayPal Resolutions and if the transaction is with an overseas buyer that’s also likely to be with PayPal until the new eBay resolutions is rolled out world wide.

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