It used to be so simple. If you’d closed an unpaid item dispute and given the buyer a strike, and then they paid, you had a choice: refund or return the payment, or remove the strike and send them their goods. Unfortunately since the unpaid item process was “improved”, things haven’t been quite so simple. James, eBay UK’s community manager, has now confirmed what many of us have long suspected: that the ONLY way currently to remove a UI strike is to email Support and ask them to do it manually.
It’s one of those things that eBay think is a minor inconvenience – but sellers know can make for unhappy buyers, and can easily turn transactions which are hanging in the balance completely to the bad. Let’s hope they fix this one soon.
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