FAQs: How do you remove an unpaid item strike?

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It used to be so simple. If you’d closed an unpaid item dispute and given the buyer a strike, and then they paid, you had a choice: refund or return the payment, or remove the strike and send them their goods. Unfortunately since the unpaid item process was “improved”, things haven’t been quite so simple. James, eBay UK’s community manager, has now confirmed what many of us have long suspected: that the ONLY way currently to remove a UI strike is to email Support and ask them to do it manually.

It’s one of those things that eBay think is a minor inconvenience – but sellers know can make for unhappy buyers, and can easily turn transactions which are hanging in the balance completely to the bad. Let’s hope they fix this one soon.



eBay Seller Update 21.1 – End of unpaid item claims

Thanks for your purchase, here’s a unpaid item dispute


eBay UK rolls out automatic unpaid item disputes


eBay.com expands automatic UIDs for all sellers

When is an unpaid item not an unpaid item?

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