“Heavy Snowfall” Feedback message to remain for next few weeks

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If you haven’t left feedback for a seller this week you may have missed the “” message eBay have placed at the top of the feedback page. It reads “Heavy snowfall across the UK means that some deliveries are currently experiencing significant delays. When it comes to leaving feedback, please be patient.”

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I have to admit I missed it myself last time I left feedback, despite it being in bold it’s at the top of the page and my eye went straight to the feedback box below. The best advice is as ever communicate with your buyers, let them know when their item is despatched, and if you ship with tracking make sure you give the consignment number to your customer either in the despatch email or by entering the tracking number on eBay.

The message should remain on the feedback page for the next couple of weeks until things get back to normal.

12 Responses

  1. THIS MORNING I HAVE SPENT ALL MY TIME ON ROYAL MAIL LATE TRACKED DELIVERYS NO WONDER I AM TSR EXCEPT FOR DESPATCH TIME COME ON EBAY GET IT TOGETHER PLEASE OVER TEN THOUSAND FEEDBACK

  2. I am getting fed up of fielding enquiries that go along the lines of “my road has been clear for 2 days now, and we’re getting post, why has your courier not delivered?” And I have to listen to them rant and say in the nicest way possible because of backlog and just because your road is clear in the middle or rural Wales, doesn’t mean all the roads on the way to your road are clear!!

    This one guy made it seem like life or death that he got his cabinet, I ended up sending out a second one because the couriers temporarily lost the first one in the system. Both arrived on Friday, Tuesday he says he doesn’t like them and wants to return for full refund but not to worry, I have been very good and it won’t affect any feedback he leaves me!! 😥

  3. Checking with local delivery office is the ideal place to find out the back log and delivery situation. RM Customer Services are more than happy to provide the phone numbers of local offices for sellers to make enquiries or for (Heaven forbid!) buyers to make their own enquiries.

  4. They will mark you down on your dashboard anyway.Ebay should not allow them to do this. I’ve just de-listed everything,it’s not worth the hassle.

  5. Am I correct that this message doesn’t show in the case you are an international buyer from the US who happened to buy something from the UK and who probably has no idea about the weather over there?

  6. I must be loosing interest in ebay (well who isn’t)…. 🙁

    I did not even notice it…. 😆

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