The Mystery of the Missing Refund Button (solved)

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PayPal refund linkA few people have been having problems over the last day or so refunding PayPal payments. The normal “refund” link at the bottom of the payment details page has gone – leaving some sellers thinking they were unable to refund at all. Fortunately, the link’s only moved: it’s now in the middle of the page just below the gross/net amounts received and PayPal fee. Don’t panic ๐Ÿ˜Ž

8 Responses

  1. I spotted this earlier – and also noticed that I had to input an invoice number reference?

  2. Isn’t it to deal with the situation where a business buyer has specified a Purchase Order number? A refund then can be more easily accounted against that number.

  3. This hasn’t got anything to do with the missing about me pages has it..lol

    I presume this is ebay.com it all looks so different

  4. We had a buyer make a purchase, choose to pay via “credit card” they then realised that it doesn’t take payment automatically so they “sent” us a payment for the item price via the Paypal send payment link.

    We didn’t know any of this, until buyer chased for item… ๐Ÿ™

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