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A few people have been having problems over the last day or so refunding PayPal payments. The normal “refund” link at the bottom of the payment details page has gone – leaving some sellers thinking they were unable to refund at all. Fortunately, the link’s only moved: it’s now in the middle of the page just below the gross/net amounts received and PayPal fee. Don’t panic 😎
8 Responses
I spotted this earlier – and also noticed that I had to input an invoice number reference?
Isn’t it to deal with the situation where a business buyer has specified a Purchase Order number? A refund then can be more easily accounted against that number.
This hasn’t got anything to do with the missing about me pages has it..lol
I presume this is ebay.com it all looks so different
I’ve noticed a few refunds where we could only do a 100% refund (and they weren’t pending echeques).
We had a buyer make a purchase, choose to pay via “credit card” they then realised that it doesn’t take payment automatically so they “sent” us a payment for the item price via the Paypal send payment link.
We didn’t know any of this, until buyer chased for item… 🙁