First off I have to admit I’ve made a mistake – I ordered a product and failed to read the description and discover that the item will only work with a MAC and that I only have a PC. However I’ve been pretty impressed with the seller Buy.com as a buyer and their entire sales operation which is pretty slick.
Trading under the User ID , they are actually based in, and ship from Ireland. Delivery by courier arrived promptly within just a couple of days of the order, and that’s when I started to get annoyed. Albeit it was my own mistake in ordering the wrong product, but I was more than a little annoyed when faced with the cost of returning a product Internationally which I’d purchased from a “UK seller”. I was wrong though, upon requesting a return Buy.com issued an RMA number along with instructions on how to return the item with DPD couriers at their expense. Not only did they pick up the return carriage charge but the refund was prompt as well.
Buy.com might be based in Ireland, but they’re a pleasure to trade with, and though it pains me to say so are highly recommended. I’d much rather trade with a smaller independent seller, but Buy had the product I wanted and their service really is superb. If all the eBay Outlets are offering as faultless and comprehensive service as Buy.com, I can understand why eBay believe that big brand names will go some way towards upgrading their reputation as a potentially dodgy place to trade. It’s certainly been an eye opener and made me question whether my own service is up to the standard it should be.
Have you bought from an Outlet or a big brand retailer on eBay? If so what was your experience? Was the service as good or better than Buy.com, and are the big brand retailers performing as well as independent eBay traders?