Well, another day, another deal of the day with a questionable returns policy.
We accept returns if the item does not fit or if the item is not 100% as described by us.
As we’re all well aware by now, buyers don’t need a reason to return goods under the Distance Selling Regulations: they can return them for not liking the colour, or the envelope being creased, or any reason they like or no reason at all. Terms like this seem designed to put buyers off.
But not as much as the terms earlier in the listings:
eBay members with a feed back of 0 or less please send us a message including a contact number before bidding. New eBay members with feedback of less than 5 will be restricted to one purchase per ten day period until their feedback raises above 5.
A few questions:
- Why is eBay allowing promoted sellers to discourage new members like this? We all start at 0, after all.
- Buyer blocks will let you block members with feedback less than 0; why put in grumpy T&Cs like this when you can just stop them buying?
- Buyer blocks will also let you stop buyers with less than 0-5 feedback buying more than xx in a 10 day period… but why would you do this? If you’re selling one-off, super-expensive items or items with a high fraud rate (mobile phones spring to mind), I can understand it – but £15 women’s shorts of which you have hundreds in stock? It makes no sense.
Terms and conditions tell your buyers a lot about you as a seller. If you’re concerned about putting off potential frauds, protecting yourself at all costs, including the cost of lost sales – then that tells me you’re not going to be nice to deal with. If your T&Cs are bothered about my rights as a buyer, and my happiness as a buyer, then I want to deal with you. Because let’s face it, the old “don’t bid if…” clauses never put off anyone who was going to rip you off: they only discourage the genuine buyers.