eBay’s official blog, eBay Ink announced yesterday that on eBay.com, transactions with free shipping will automatically receive a 5-star score for the shipping DSR. The change takes place with immediate effect.
For transactions where eBay can see that there was no shipping charged, the DSR screen will appear as below, with buyers unable to leave any score for this element. In order to qualify,
- the item must have a free shipping option
- the buyer must have selected the free shipping option during checkout
- sellers must use a verifiable payment method (i.e. PayPal, MoneyBookers, PayMate, ProPay) and use eBay checkout
Sellers have been complaining for a long time now about being scored for shipping prices when they haven’t charged them: we’ve heard all sorts of bizarre stories, from the seller who introduced free P&P and saw his DSR score fall from 4.8 to 4.5, to the buyer who said “you didn’t charge me, so I couldn’t score you, so I gave you a 1”. So sellers already offering free P&P will doubtless be delighted to see this.
Others who do charge for shipping will be less enthusiastic: as Whirly commented on Ink, “Sellers are already jumping through a massive amount of hoops in a desperate attempt to gain TRS: this will force the desperate ones to move to a free P&P model.” He’s absolutely right that this highlights what a farce the DSRs have become; I’d have preferred to see the shipping DSR just disappear for free shipping, rather than be an automatic 5.
I should stress that this is eBay.com and eBay.ca only at the moment; according to @eBay_Andy on Twitter, it’s coming soon to the UK, Germany and Australia. Watch this space.
What do you think? Thumbs up, or thumbs down? Leave us a comment.
Thanks to the lovely Magnumopus for the heads up.