Bulk relist in My eBay broken

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Bulk relist in My eBay and Selling Manager Pro appears to be broken, at least for me. Possibly the reason is because I subscribed to the new Beta relist process (where you can edit details of relists in a spreadsheet type view).

eBay haven’t put out an announcement on the UK site regarding this, but an might have a clue. They say that “The new bulk edit and relist flow will be wired off from site today and will be wired back on 27th Sept with a lot of new features i.e. all other options including payment, shipping and others will be editable using the new bulk flow.

Until it’s fixed other methods such as TurboLister still work perfectly, although not quite as quick and easy for relisting in bulk.

2 Responses

  1. I reported this Bulk Relist bug to eBay on Saturday morning as needed to use for free listing weekend (Turbolister was excluded). I was told that it would be fixed in 2 hours. When I called back 4 hours later I was told that it was a specific server problem and they had no idea when it would be fixed. I waited until Sunday morning but nothing had happened so I had to relist my items one by one.

    Strangely, the last free listing weekend (when Turbolister was also excluded) the template functionality disappeared. When I reported neither the support or technical staff had an explanation as no changes had been scheduled that would affect this. They did, however, agree that the template menu had disappeared. After much discussion and tweaking I found that it was possible to save a template while listing a new item. The act of saving the template re-enabled the template menu functionality but all my saved templates had disappeared. I never found out what had happened but some stray null coding is likely.

    What really frustrates me is that eBay is relying on users to help with their regression testing but then fail to provide feedback to them or make announcements that would help other users avoid the same problems. eBay private users generally work in environments where business processes and customer service are part of their everyday life. Ebay certainly expect their users to adhere to eBay performance standards, why can’t we expect this back from them? If I ever need to report something to Amazonmarketplace I can be assured of a tracking number, resolution status and feedback – eBay seems to be a one way street.

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