Yesterday after a long day out I came back to the joy of an (admittedly rare) PayPal investigation email. With the normal groans (not that I really care as I’m covered by PayPal Seller Protection and it was only £30 anyway), I started looking up tracking numbers and filled in the requisite details in the PayPal resolution centre.
The notification email read: “Recently, PayPal received a notification from a user regarding unauthorised access to his PayPal account. As a result, one of the payments credited to your PayPal account has been placed in a temporary hold while we investigate the claim“, so I was somewhat surprised to wake up to another email from PayPal this morning.
The email (sent by PayPal at 2am in the middle of the night) read: “We have completed our investigation of the transaction below and were unable to find evidence of unauthorised access to the buyer’s account. This case was refused to the buyer and no funds were recovered from your account.”
I was rather surprised at the speed at which the transaction was closed, and even more surprised that it went in my favour without needing to resort to Seller Protection.
It’s nice to see PayPal protecting sellers – too often I hear about sellers complaining that a case goes against them. Have you had a PayPal claim against you recently and if so did it go in your favour or were you covered by seller protection?