I received a rather irate email today from a customer asking “My offer was for £15 which you accepted. Why have you asked for £19.99?”
Not too sure what I done wrong I double checked. Sure enough I had accepted an offer for £15.00. Had I added carriage incorrectly? No the item was free post for standard delivery and I hadn’t offered alternatives other than collection in person.
I definitely hadn’t sent an incorrect invoice so was at a loss to work out what had gone wrong until I asked the buyer to forward the email to me.
It turns out that it was eBay’s Payment Reminder email, and sure enough it thanked the buyer for their purchase and reminded them to pay, but it was displaying the full price of £19.99, not the Best Offer price of £15.00 that I’d accepted and invoiced for.
It might be a minor point, and the Payment Reminder email will only go to customers that don’t pay promptly, but it’s still a concern. If buyers think that sellers are trying to rip them off and overcharge it can’t be good for a seller’s feedback and it can’t be good for the overall public image of eBay.