eBay announced in March that they would be updating the automatic emails sent to buyers when they complete a transaction. They have now announced the date that these changes will roll out.
During the week commencing 23rd May to your buyers and some time after the 29th May the new seller to buyer communications homepage goes live and you’ll be able to see what emails are being sent to your buyers by eBay and when they are sent.
If you want to save your current Selling Manager and Selling Manager Pro automatic or manual email templates you’ll need to take a copy of them. Once the changes take effect the old templates will be lost.
It will become more important that sellers either mark items as despatched or enter tracking numbers into eBay if applicable.
The best news from this update is that for the first time eBay will start to automatically email tracking numbers to buyers on your behalf. As it’s now possible to enter tracking numbers for any carrier sellers choose to use it makes sense to use this facility to keep buyers informed when their item will arrive and reduce questions from buyers, which should have the effect of increasing your feedback DSRs.