I’ve long said that eBay DSRs are increasingly out of the control of sellers and it appears that eBay agree! They’re going to give an automatic five star rating for the communication DSR under certain conditions.
From the 29th March if you meet the following criteria you can get an auto five star feedback, which makes sense as eBay now largely handle routine communications on your behalf anyway:
- Tracking is uploaded or the item is marked as dispatched within 1 working day after payment has been received
- Stated handling time is 1 working day or same day
- The payment method is PayPal, making the payment date visible to eBay
- No communication took place between the buyer and seller from 14 days before the transaction up until the point that Feedback was left. This includes messages within My eBay and any opened cases
eBay will also be removing feedback for any unpaid items so long as the only payment method was PayPal and you didn’t offer local collection.