Royal Mail waive SmartStamp subscriptions as apology

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If you’re a SmartStamp Royal Mail customer then you may have received an email today apologising for the service interruptions over the past few months.

The email from Tim Adams, Royal Mail Head of eCommerce, says that you can be assured CapGemini and Royal Mail teams are continuing to work hard to fix the issues. It goes on to say Royal Mail have not taken monthly or annual subscription payments from SmartStamp customers during December or January and that they will waive subscription charges for an additional month as a reflection of how sorry they are for the service disruption.

Royal Mail will be back in touch with their customers soon to confirm how the waived charges will be administrated and are committed to resolving the remaining issues as quickly as possible.

The website issues started in late November, although many services were back online in December a relatively few users on a few services such as SmartStamp continued to have problems into the New Year.

2 Responses

  1. What about all the OBA users who couldn’t log in over the same period and had to pay £1 for each paper docket?

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