ReplyManager have published a list of tips and hints that will help Amazon sellers improve their Response Ratings. In an attempt to improve the customer experience on Amazon, third party sellers are required to maintain minimum standards on how quickly they respond to customer queries.
The advice covers:
- How the Amazon messaging system works
- Diagnosing average response times
- Auto-responders
- Dealing with No Reply emails
- Identifying messages that require a response
Find out more here on the ReplyManager blog.
