eBay said that “The new jobs will help provide the growing European customer base of the company’s eBay Marketplaces and PayPal businesses with an enhanced experience in the areas of customer services, sales and compliance”. What that means in understandable English is that a good percentage of these new positions are for Top Customer Care. As previously announced eBay are putting in place Merchant Development Account Managers who will be targeted on increasing the amount of business large accounts do and the Top Customer Care team will look after large sellers not in the Merchant Development program.
The new positions are over and above the 1,000 positions announced at PayPal last year and are supported by Department of Jobs, Enterprise and Innovation through IDA Ireland. With Ireland’s high unemployment rate the positions are likely to be highly contested by quality candidates.
eBay first opened operations in Ireland in 2003 and currently employs 2,300 people across the eBay and PayPal facilities in Blanchardstown in Dublin and their new facility at Dundalk Business Campus, Co Louth. The news was welcomed by Minister for Jobs, Enterprise and Innovation, Richard Bruton T.D. said: “Every job that is created by a multinational company in Ireland creates approximately one extra job elsewhere in the domestic economy – in supply companies, retail and other services”.
It should also be welcome news for eBay sellers – the more support staff eBay have the shorter the wait times on the phone and the more time they can devote to troubleshooting when you have problems and helping you grow your business.