PayPal have been sending out emails to selected users informing them of expanded PayPal seller protection that’s now available to selected users. Unconfirmed addresses will for users (invited to the program) be eligible for seller protection!
At Tamebay HQ we got a bit confused by this – surely PayPal announced in 2007 that all eBay addresses would be considered as verified addresses and this was launched in 2008.
Then we dug a little deeper – this announcement doesn’t refer to “eBay”, it’s in regard to sales off eBay, e.g. from your own website.
Currently if you accept PayPal on your website you won’t be covered by seller protection in the same way that you would on eBay. However this new program means that you’ll be able to access seller protection regardless of the venue on which you sell.
The great news is that even if you haven’t been selected as an early participant, PayPal say that the program will be rolled out to all PayPal users by the end of 2013.
Seller protection enhancements email text
Dear xxxxx,
PayPal is always working to improve your PayPal experience, and we’re happy to announce that
more transactions are now eligible for Seller Protection.
Transactions that were once ineligible for Seller Protection due to unconfirmed
addresses are now eligible. Your account associated with [email protected] has been
selected as an early participant in this change; PayPal will extend coverage changes to all
accounts by the end of the year.
This new policy affects only those goods covered by Seller Protection. Intangibles remain
ineligible for coverage. In responding to customer complaints, sellers must still follow the
Seller Protection guidelines.
Thank you for being a valued customer.
Sincerely,
PayPal
