Tamebay contributor Glenn is a seller as well as a buyer and today talks about one of my pet grievances – clothing sizes and the lack of standardisation, even on item of clothing even from the same brand.
Last summer I purchased a business suit from a High Street retailer who specialises in large and tall sizes. Having tried on several pairs of trousers and jackets I succeeded in purchasing a comfortable suit, although I accept that I paid a premium for the larger suit.
As it transpires I recently needed a formal evening suit and found an suitable suit by the same manufacturer on Amazon at a considerably lower price than the previously mentioned High Street retailer. Because it was the same manufacturer I felt confident that the sizes would be consistent and the suit would fit well. It did and I was very pleased with my Amazon purchase and significant saving.
As an Amazon FBA seller I regularly receive notifications of returned products with size being the most commonly stated reason for returning goods. I accept the stating “the size wasn’t right” isn’t the same as the size not actually being right and ‘incorrect size’ might simply be the easiest return option. Other factors such as colour, texture and customers simply changing their mind all play a part in the return process.
If only all manufactures could be consistent with sizes buyers could purchase clothing safe in the knowledge that size would not be an issue. Customers will always return goods and having template sizes will never eliminate returns, but any process which reduces the volume of returns has got to be a good thing.
When I read a sales notification email from Amazon (FBA) showing the same product being purchased by the same customer in two different sizes I cringe, because experience has shown that at least one of the two items is going to be a return.
Standardisation of sizes and enforceable compliance by manufacturers is required if this problem is ever going to be resolved.