eBay have emailed sellers to let them know the results of the new “Report a Buyer feature”. They say that they’ve protected the seller performance ratings of over 60,000 sellers and 54,000 buyer accounts that were in breach of eBay policy have been suspended.
That’s a pretty impressive number of accounts to purge and doubtless some of those suspended were also sellers (although I’ve never understood why a seller would buy on their selling account instead of a separate buying account).
Along with the news, eBay reminded sellers of the Seller Protection policies and that reminded me that there’s still a massive difference between eBay Seller Protection and PayPal Seller Protection.
Bearing in mind that an eBay buyer could open either an eBay or a PayPal claim, you’d think that the policies would be broadly the same, and they are: bar one important difference.
To win a claim with PayPal for non-delivery you need to have proof of delivery with a signature for orders over £250. That seems quite reasonable. Except if a buyer chooses to open a case on eBay instead of PayPal. Then items valued over £750 are protected so long as you have proof of delivery with a signature.
What this really means is that you should ignore the £750 figure and pay for signature on delivery of any item worth more than £250. You can’t count on eBay buyers opening a case on eBay and not going straight to PayPal to get their money back.
I’d love to see the figure bought into line so that no matter how a buyer tries to claim, the protection for an eBay seller remains the same.
Edited to add: eBay have just given some additional background commentary…
The 54,000 accounts have been removed throughout 2013 as part of a continual process to protect sellers, and are not removed all at once. Buyers are identified using feedback provided by sellers, subsequently investigated and appropriate action taken.
This is part of efforts to ensure that eBay continues to be a safe and fair market place all buyers and sellers. The removal of buyer accounts is something eBay takes very seriously.
In regards to the misalignment on value of items where proof of delivery with a signature is required between eBay and PayPal protection polices, we’re working to align the protection policies on eBay and PayPal.