This will be a familiar story to anyone who has sold on eBay. You send the goods, the buyer disputes that the items are as desribed and puts in a claim to eBay. eBay rule in the buyer’s favour and requires a refund be supplied. The seller doesn’t get the goods back.
That’s exactly what happened to Vishal Vora. He sold an iPhone and the buyer claimed that he had only sent the box. eBay pursued him for the money, first by deducting funds from PayPal and then through a debt collection service. Needless to say, Mr Vora has never seen his phone again.
But not only did Vora not take it lying down, he’s forced eBay to back track on its decision. He went to the Small Claims Court to get the money back from eBay. They settled. Now he is pursuing them for compensation for the time he has had to spend on the case.
You can read the full story in the Observer from Sunday, but it once again makes for irritating if familiar reading. Vora quite clearly sent the phone and eBay quite clearly boobed in the first instance on this case.
As we’ve written before, eBay needs to urgently redouble efforts and address these problems with poor customer support, ongoing fraudster buyers and a totally inflexible approach to evidence and reasonable argument.