The recipients of Parcelforce parcels will soon have more choices when it comes to getting their hot little hands on their consignments.
New interactive services mean parcel senders can enable their customers to arrange for a parcel to be delivered on another day or to a different address, including to a neighbour or one of 10,500 Post Office branches. It’s not clear whether curmudgeonly sellers could prevent their customers taking advantage of these new options.
Using SMS and email, account business customers will have the option of sending a notification on the day of despatch, on the day of delivery and a pre-delivery notification between 30 and 90 minutes before arrival.
According to ParcelForce, unlike other providers, the pre-delivery notification is triggered by the delivery driver, rather than using route planner software.
Gary Simpson Managing Director Parcelforce Worldwide said: “We are pleased to be launching our new SMS and email interactive service to increase customer control over the delivery of a parcel. Parcelforce Worldwide is committed to developing services to ensure we meet the changing demands of businesses, online retailers and their customers.
“We are investing to grow our business, enabling us to handle more parcels while ensuring we continue to provide a very high level of service to all Parcelforce Worldwide customers.”
