ChannelX Logo
Search
Close this search box.

Vocus webinar: How retailers are using Social Media to manage PR and customer services and drive revenue

Online marketing firm Vocus will be holding a webinar this coming Tuesday.

Entitled “How Retailers Are Using Social Media to Manage PR and Customer Services and Drive Revenue” it will feature the Co-Founder and Editor-in-Chief of Internet Retailing Ian Jindal. Join in the fun at 3 p.m on Tuesday. More deets and how to register here.

During the event Ian Jindal will:

– Analyse the social presence of Internet Retailing’s Top 100 Retailers
– Present social media in stats: the key numbers on growth, reach, etc.
– Reveal engagement: a qualitative look at retailers’ social activity
– Finish with a 6-point list of social considerations

“Social media touches every stage of multichannel retail from the early influencing stages to aftersales service,” says Jindal. “Bringing transparency to buying (whether “liking” products on Facebook or re-tweeting unhappy reviews) as well as the fulfilment process, your social media channels are expected to react to stock queries, delivery times and returns issues. Even when in-store, consumers are sharing their buying experiences, both positive and negative, on social media.”

Full details here.

RELATED POSTS..

Social secrets to brand success revealed at Social Media Masters 

Social secrets to brand success revealed at Social Media Masters 

Register Free for Spring Retail Festival

Register Free for Spring Retail Festival

Channel events to attend in 2025

Channel events to attend in 2025

Is twitter rebrand to X barking mad or genius?

Expect the un-X-pected in today’s social media landscape

UK consumers have Celebrity Influencer overload

UK consumers have Celebrity Influencer overload

Featured in this article from the ChannelX Guide – companies that can help you grow and manage your business.

Register for Newsletter

Receive 5 newsletters per week

Gain access to all research

Be notified of upcoming events and webinars